A municipal facility that offers a free, directly accessible service. The purpose of such bureaux is to help consumers and users to protect their rights through prior information and advice, and by providing them with a place where they can make complaints related to consumption.
Rules established by a town or city council to govern the use of objects, areas and services accessible to the public in the town or city, with a view to them being properly looked after, as well as to ensuring harmonious co-existence among citizens and respect for their rights and duties.