A service that enables senior citizens to talk to and be attended by specialised professionals at the push of a button. Such communication takes place via a telephone line, thanks to specific IT equipment in service centres and users' homes.
A free service, available 24 hours a day, all year round, for children, teenagers or adults who are aware of or are directly affected by situations involving risk to or abuse of minors, violations of their rights or other problems related to children and teenagers. See Maltractament / Abuse.
A person who is dependent on alcohol or other drugs.